Terms and Conditions
Standard travel and tour terms and conditions
Your booking is subject to final payment in full and the following. Please ensure you read this thoroughly. Registration and payment for travel will constitute acceptance of these Terms and Conditions.
1.Deposits and subsequent payments are non-refundable other than where covered by travel insurance, or as specified below - refer items 8 & 9.
2.The principal person named does by accepting this, confirm that they have the authority to book and accept arrangements, terms and conditions on behalf of all persons in their group and is responsible for the collection of funds and documents required and the checking of arrangements made by the agent. The principal person also confirms that all persons in their group are fit to travel, are able to undertake walking tours, board coaches and other vehicles without any assistance and do not take or require wheelchairs, walking frames, special equipment or other forms of aid.
3.Interim, instalment and final payments are due by the specified dates prior to the tour departure date. Failure to pay by these dates will result in a $75 administration charge and may result in automatic cancellation and loss of deposits, plus penalty interest being charged. Final payments are due on demand or a minimum 130 days prior to departure, whichever is the lesser.
4.Whilst brochures, website, advertising and initial itineraries are accurate at time of publishing there may be changes to itineraries, locations, hotels, attractions, flights, times and prices depending on local availability, conditions and other factors. We reserve the right to vary the itinerary should circumstances require this. Force majeure: We will not pay compensation if we need to cancel or change travel arrangements in any way due to un-foreseen circumstances. These include but are not limited to actual or potential war, riot, safety, industrial dispute, terrorism, acts of God, fire, weather, epidemic, pandemic, hotel renovations, changes, transport or technical issues. The supply of alternative arrangements as available will be deemed to be in full satisfaction of any claim.
5.While the tour may be guided upon arrival, any accompanying tour host or guide may vary from that advertised and their inclusion is subject to the group being of a minimum number.
6.Bookings for all tours, other group travel and packages are subject to the overall group numbers meeting minimum numbers.
7.Currency fluctuation - as payment for a substantial portion of travel arrangements are paid in foreign currencies we reserve the right to cancel a tour or make an adjust to the final cost should the comparative value of the AU or NZ dollar to destination currencies deteriorates.
8.Cancellations and amendments – (A) Cancellation of travel arrangements after registration - loss of deposits and any subsequent interim or instalment payments. (B) For cancellations 120 days or more prior to scheduled departure - 50% of total tour cost is non-refundable. (C) Cancellations from 61 to 119 days prior to scheduled departure 75% non-refundable. (D) Cancellation within 60 days of scheduled departure - no refund. (E) Plus in all cases additional deductions and penalties as per supplier conditions are applicable from time of booking. (F) Tickets for events, insurance, airfares, taxes and visas are non-refundable. (G) An amendment fee of $200 plus supplier charges applies for each and every amendment to your booking after registration. (H) There is no refund for unused services after issue. N.B: Clauses 8(E) to 8(H) are additional to provisions per clauses 8(A) to 8(D). The “Scheduled departure” is the date of the initially booked tour or package.
9.Travel insurance - it is mandatory to take out a fully comprehensive travel insurance policy for the full period of your travel. This insurance will include cover for loss of deposits as well as any non-excluded medical treatment and special services cover. Where travel insurance is not purchased through us, a letter of indemnity must be signed and a claim assistance fee of $100 per person will apply. Loss of deposits insurance (LODI) cover (only) is $95 and is subject to the terms and conditions of the policy. It is effective from the receipt date of your registration for 45 days or until the date of any further payment (whichever is lesser) where cover is to be included under a full travel policy. The $95 LODI covers initial deposits to a maximum of $500 and free claim processing assistance in relation to this LODI.
10.It is the responsibility of travellers to acquaint themselves with the destination and official travel advisory notices, obtain their own advice on medical precautions applicable to the destinations, ensure their passport has sufficient remaining validity and that they have entry and re-entry visas/permits for all destinations as necessary and ensure their level of fitness is consistent with the destination and activities and that they are able to undertake activities without additional assistance.
11.Entries to attractions or suggested times are based on available information at time of the preparation of the tour. We do not accept liability for “acts of god” or other matters outside of our control. Where attractions include visits to attractions or areas for viewing flora and fauna or events these are subject to seasonal or weather variations, climate change, local closures or restrictions and matters outside of our control.
12.Tour documentation will be forwarded approximately ten days prior to tour departure date.
13.Where twin share accommodation is requested this is allocated solely at the discretion of the supplier. In the event of travellers later seeking single accommodation the additional cost plus booking fees is at the requesting travellers expense.
14.Luggage size and weight on tour per person is limited to one case (with wheels) 20kg or the maximum allowance applicable for the airline or other transport service - whichever is the lesser and must be easily handled solely by the person travelling.
15.What we supply to you is the arranging and co-ordinating of your travel, accommodation, activities and ancillary services, the making of bookings, and issuing tickets and vouchers to be redeemed by service providers and other suppliers.
16.Dates, departure or arrival points, accommodation, inclusions and service providers are subject to change without notice. Where pre or post arrangements are changed by us, alternatives will be provided to similar standard only if the complete booking has been undertaken through The Travel Warehouse. Changes caused by authorities, suppliers, strikes, events, epidemics, illness, or any other reasons out of our control are at the travellers expense or their insurance.
17.We are sales agents only for all services and products which are supplied by principals. Accordingly, all tickets, vouchers, coupons and itineraries including transport, activities, entertainment, accommodation, or other services or products are issued subject not only to the general terms and conditions applying to our transactions, but also to those terms and conditions under which these services or products are supplied. The principal's contract shall constitute the sole agreement relevant to the supply of that particular service/product and shall be governed by the regulations and by-laws of that principal subject to the applicable law of the country in which the service/product was supplied. All claims or otherwise to be directed to the service provider.
18.Costs as quoted exclude discretionary items, local taxes or fees imposed by local authorities, gratuities, etc.
19.If during your travel you have a complaint about any arrangements, it is the responsibility of the person travelling to bring this to the attention of the tour host or representative at the time, so that there is an opportunity to rectify a reasonable complaint. Failure to register this immediately will result in any subsequent claim rights being extinguished. Should a problem remain unsolved a complaint must be made to us in writing within 7 days of the problem arising.
The Travel Warehouse